Business challenge
Before partnering with Turn, FRAYT ran its background checks through another screening vendor — and the relationship was creating friction on several fronts. Cost was the primary concern: the previous provider’s pricing consumed the budget that FRAYT would rather invest in growth.
Just as pressing, the process demanded heavy manual effort. As an on-demand marketplace, FRAYT’s screening volume spikes sharply during hiring surges, and the old workflow forced recruiting and compliance staff to touch nearly every screen by hand. That meant reviewing adjudication results once a day just to keep up — a repetitive, time-consuming task that pulled the team away from higher-value work and made it hard to flex up and down with demand.
For a Compliance Manager responsible for consistent, FCRA-aligned decisions across a driver network of this size, the lack of automation was both an operational drag and a compliance risk.
What Turn did
Turn understood FRAYT’s needs as a high-volume, high-variability employer of independent drivers, where screening demand can swing dramatically week to week.
First, Turn integrated directly with FRAYT’s in-house system, so background checks are ordered, tracked, and returned inside the tools FRAYT’s team already uses — no separate portals and no manual re-keying.
Second, and most importantly, FRAYT put Turn’s adjudication matrix to work. Instead of a person reviewing every result, the matrix applies FRAYT’s own consistent, FCRA-aligned decisioning rules automatically, surfacing only the true exceptions that need human judgment. That single change moved the team from reviewing results once a day to once a week.
Turn also delivered the automation and scalability FRAYT was after: fewer manual touches per screen, a workflow that flexes with hiring surges without adding headcount, and a platform the team found genuinely easy to learn and use. And because Turn is a purpose-built, FCRA-compliant consumer reporting agency, FRAYT’s compliance leadership gets the consistency and defensibility it needs on every decision.
“Utilizing Turn’s adjudication matrix cut our review volume from once daily to once weekly, which has saved hours of time for the team.”
Outcome
Within a short time of moving to Turn, FRAYT saw meaningful gains in speed, automation, cost, and compliance confidence:
- Adjudication review cadence dropped from daily to weekly, saving the team hours every week.
- Higher automation — fewer manual touches per screening — freed recruiting and compliance staff to focus on higher-value work.
- The screening workflow now scales on demand through hiring surges, with no need to add headcount.
- A more cost-effective program than FRAYT’s previous vendor, with pricing that fits a high-volume model.
- Consistent, FCRA-aligned decisioning through the adjudication matrix gives compliance leadership confidence and defensibility on every check.
- An easy-to-learn, easy-to-use platform meant the team was productive quickly, with minimal ramp.
The collaboration between FRAYT and Turn shows how the right screening partner can turn a manual, cost-heavy compliance process into an automated, scalable advantage — one that keeps a marketplace of trusted drivers moving.
