Case Study
Culinary Agents & Turn: Elevating the Hiring Experience for Hospitality
As hospitality’s go-to hiring platform, Culinary Agents is purpose-built to support the unique needs of the industry. They have long been committed to simplifying the hiring journey for both employers and talent. Culinary Agents is trusted by more than 55,000 businesses, including over 80% of all Michelin-starred restaurants in the U.S.
The challenge
When it came time to integrate background checks into their ATS suite, the team faced a critical decision: how to ensure a seamless, trustworthy experience without compromising on speed, transparency, or control. They needed a solution that would enhance the candidate journey, maintain hiring momentum, and give their internal team the flexibility to manage checks efficiently, all without adding unnecessary friction to the process.
The Solution: Turn.ai
Partnering with Turn, a decision that not only met their functional needs but also elevated their product experience across the board.
Choosing Turn: Delivering Seamless Hiring with Confidence
Culinary Agents evaluated several background check providers, including industry incumbents. Ultimately, Turn emerged as the clear choice due to four core differentiators:
Embedded User Experience
Hospitality hiring moves fast, and users expect minimal friction. Turn’s deeply embedded integration allowed Culinary Agents to offer background checks directly within their ATS dashboard. This eliminated redirects and maintained a clean, intuitive workflow.
Control & Transparency
Turn’s extensible API provided Culinary Agents with full visibility and control over the background check process. This flexibility helped them maintain the trust they’ve built over the past decade, which is an essential component of their brand reputation.
Speed & Predictability
Turn delivered industry-leading turnaround times, with some results available in seconds. For more complex checks, Turn’s county-specific data allowed Culinary Agents to communicate realistic timelines. This became a critical advantage in managing candidate and employer expectations
Pricing Clarity
Unlike competitorsʼ opaque pricing, Turn offered transparent, upfront pricing. This let Culinary Agents introduce competitive bundles in an industry where hidden fees often deter adoption.
Accelerating Time-to-Market Without Settling
For Culinary Agents, going live quickly wasn’t enough. They needed to launch a high-quality, branded experience that preserved the trust of their employer community. Turn’s support team was instrumental in achieving both speed and quality.
Unlike other providers that pushed for off-platform handoffs, Turn enabled a fully embedded experience. This alignment reinforced Culinary Agents’ brand identity and allowed them to retain complete control over the customer journey.
Turn’s collaborative approach, from product design to hands-on engineering support, gave the team the confidence to go to market not just fast but with a solution they were proud of.
The partnership went far beyond software. Turn assigned a dedicated team, including experts across business, product, and engineering, who engaged directly with Culinary Agents via Slack. This real-time support was invaluable during development.
From Feature to Foundation
To Culinary Agents, Turn isn’t just a compliance tool or a revenue generator. It plays a strategic role in bringing their product vision to life by helping them deliver an all-in-one hiring platform that keeps users engaged and streamlines operations for hospitality businesses.
By embedding background checks directly into their platform, Culinary Agents has elevated the user experience, reduced friction in the hiring process, and strengthened the trust they’ve spent over a decade building.
As they scale and expand their ATS offering, Turn remains a trusted partner that enables them to move faster, serve customers better, and differentiate in a competitive market.
Talk with our experts to uncover hidden inefficiencies and find faster, more effective ways to screen top talent.
Disclaimer: Turn’s Blog does not provide legal advice, guidance, or counsel. Companies should consult their own legal counsel to address their compliance responsibilities under the FCRA and applicable state and local laws. Turn explicitly disclaims any warranties or assumes responsibility for damages associated with or arising out of the provided information.
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