Support Page
If you don’t see the information you need in this section, feel free to reach out through our contact form, and the Turn Support Team will be happy to assist you!
Your background check is likely still processing. Typical checks take 3-5 business days, though factors like the type of check and location may cause delays.
Results are usually delivered within 5 business days. Delays may occur due to court searches or employer verifications.
We cannot speed up the process directly, but we are working closely with our partners to ensure results are delivered as quickly as possible. You will be notified once the background check is complete.
If you notice incorrect details (e.g., criminal history, employment information), inform us immediately. This can occur due to data discrepancies from sources.
If you believe something is inaccurate, will guide you through the dispute process. It typically takes a few days to investigate, depending on the issue.
An Adverse Action occurs when an employer makes a decision that negatively impacts your application (e.g., rescinding a job offer) based on information in your background check.
If you receive an Adverse Action notice, don’t panic. This notice is required by law to give you a chance to review the background check report and dispute any inaccuracies before a final decision is made.
Employers are required to provide a reasonable period (usually 5-10 business days) for you to review and dispute any inaccurate information before taking final action.
If you wish to withdraw, notify your employer or hiring manager. They will decide whether to cancel or continue the process based on their policies.
If your employer manages the background check, you’ll need to request access through them. We cannot provide it directly unless instructed by the employer.
Employers cannot change the results but may provide additional clarification or documentation to resolve any discrepancies.
Disclaimer: The resources provided here are for educational purposes only and do not constitute legal advice. We advise you to consult your own legal counsel for questions related to your specific practices and compliance with applicable laws.
Tell us what’s going on and we’ll make sure the right person gets back to you soon.
Download SOC 3 Report
Get a high-level overview of Turn’s security controls and compliance practices.
Now powering embedded screening for 30,000+ BambooHR customers worldwide.
