Business challenge
Before partnering with Turn, SiteOne ran background checks through a legacy national screening provider — and the process was holding recruiting back on three fronts.
Speed was the biggest problem. Slow turnaround times left candidates waiting on results, and in a competitive, seasonal labor market that delay was expensive. SiteOne was losing candidates to faster-moving employers, resulting in missed hires and lost revenue during the exact weeks it needed people most.
Compliance and adverse action added another layer of friction. Managing FCRA-compliant adverse action correctly across hundreds of branches is complex, and the existing process created risk and manual overhead for the recruiting team.
Finally, the program couldn't scale with hiring volume. SiteOne's headcount needs to swing dramatically with the seasons, and the old workflow buckled under peak-season surges — forcing recruiters to spend more time pushing paperwork than hiring.
What Turn did
Turn understood SiteOne's needs as a large, seasonal, high-volume employer where hiring speed and candidate experience directly affect revenue.
Turn integrated directly into SiteOne's iCIMS applicant tracking system, so background checks are initiated and tracked inside the recruiting workflow SiteOne's team already lives in — no separate portals, no re-keying candidate data.
From there, Turn delivered the higher automation SiteOne was after: far fewer manual touches per screen. Checks advance automatically, results flow back into iCIMS, and recruiters step in only where they're genuinely needed — freeing the team to focus on candidates instead of coordination.
Turn also built FCRA-compliant adverse action into the process to reduce compliance risk and manual work, and gave SiteOne a platform that scales elastically with seasonal hiring surges without adding recruiting headcount. Because Turn is faster than legacy providers, candidates clear screening sooner and reach their start dates without the delays that once cost SiteOne hires — creating a smoother, more automated hiring motion and a noticeably better experience for every applicant.
“Turn has created a seamless and positive onboarding experience for our candidates while significantly reducing the manual effort required to move candidates through our hiring process. Since implementation, their team has consistently delivered exceptional service, proving to be a valued partner in supporting our recruiting operations.”
Outcome
Since implementing Turn, SiteOne has transformed background checks from a hiring bottleneck into a competitive advantage:
- Higher automation — far fewer manual touches per screen — freed recruiters to focus on hiring, not paperwork.
- Faster turnaround than SiteOne's legacy provider means candidates clear screening sooner and fewer are lost to competing offers.
- Screening now scales elastically through seasonal hiring surges and fluctuating volume, with no added headcount.
- A seamless, positive candidate onboarding experience from offer to first day.
- Stronger compliance and reduced risk, with FCRA-aligned adverse action built into the workflow.
- Exceptional, hands-on service from Turn's team — a genuine partner to SiteOne's recruiting operation.
By replacing a slow, manual legacy process with Turn's automated screening, SiteOne now wins and onboards talent faster — especially when seasonal demand is at its peak, while giving every candidate a better experience along the way.
